I just received from the mobile phone with Connie Sanders during the DFW office. I questioned for her title mainly because she was so sort and helpful to us. I have infrequently encountered somebody so helpful and caring. If all of your Associates may very well be like her you would've a wonderful airline.
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First off, major thanks and shout out in your Cust Svc rep Laura. She is rather helpful and was equipped to address my problem swiftly. You'll want to really feel quite fortunate to get her as an personnel.
I cannot think you board travellers just before doing your checks on the plane. Leaving your shoppers caught for over two hours without to minimal info is overall bullshit. When you are mainly similar to every airline Within this regard, it’s just not acceptable to deal with your buyers using this method.
I'm sorry to express that our working experience at the AA counter in Newark was under stellar – Of The 2 shopper service reps in the counter helping travellers checking in, 1 devoted her the perfect time to ONLY Firstclass passengers, and the opposite woman appeared to do as very little as is possible – far too active stressing about what Every person else was doing – all except what she might be accomplishing! As the line grew extended, the a lot less intrigued she grew to become, and her Mindset was horrific – It took us considerably less time to get to the Airport than it did standing in line to examine in! (around an hour or so with only four individuals before us). By the point we stepped up to your counter – a different agent got on board – we needed to “tranquil ourselves down” – you'll be able to picture how the opposite forty or so folks began to really feel at the rear of us! As you continually strive to inform us, you “care” with regards to the passenger, which specific could use a little bit of Angle adjustment – or locate her Yet another situation!
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American Airlines has the worst buyer service of all Airways I've Employed in my 63 years. My spouse’s anniversary earrings have been stolen from her suitcase on June 20, 2013 and Buyer service has REFUSED to Speak to us again right after reporting the thief the working day it happened.
Hello my title is larneta And that i flew with American Airlines for The 1st time to try and do a suprise bridal shower for my ally,but Once i landed my baggage wasn't there.they sent my baggage to Wisconsin. Ihad EVERYTHING for your suprise bridal shower in those baggage.I couldnt work out why they exactly where in Wisconsin and I didnt care I just preferred them being the place I was at once.So I needed to terminate everything. All her family members and his friends and family.I had been literally crying while in the airport she didnt even know I was there I came early only for the suprise.
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on oct,21 I had been returning home from dallas tx to Greensboro n.c. on fligt aa3071 while on my assigned seat a cockaroach was during the entrance seat before me the individual sitting down close to me observed it to we called the fligt atendent and would not arrive untell many calls for her consideration the brot a man to come Look at an just claimed its Okay and still left we needed to journey each of the way household questioning the place that cockaroach was and were being did it go it had been an extremely discusting journey but needed to choose it again house .
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Talking with the American Airlines representative is actually a problem. Did you go with the exact hassle or was you knowledge improved that most. Share your feelings with us.
Tomorrow, on my BIRTHDAY, I’ll handle your third share allocation being a Particular birthday current from all of you and tank you because-